Returns Policy

Our Policy

At Purrr & Pooch, we strive to ensure your complete satisfaction with our pet portraits. However, if for any reason you are not entirely happy with your purchase, our returns and exchanges policy is here to help.

Conditions for Returns and Exchanges

1. Time Frame: We accept returns and exchanges within 30 days of the original purchase date.
2. Original Condition: Items must be returned in their original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
3. Postage Costs: Buyers are responsible for return postage costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Return or Exchange an Item

1. Contact Us: Before returning an item, please contact us at [Your Email Address] with your order number and details about the product you would like to return or exchange. We will respond promptly with instructions on how to proceed.
2. Prepare Your Return: Carefully pack the item in its original packaging or equivalent to ensure it is protected during shipping. Include any accessories, documentation, and your order confirmation or receipt.
3. Ship the Item: Send the item to the address provided in our return instructions. Please ensure you have paid for return shipping and keep your proof of postage.

Refunds

Once we receive your returned item and inspect its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original method of payment. We will notify you via email once the refund has been processed.

Exchanges

If you wish to exchange an item, please specify the new item you would like in your initial return request email. We will process the exchange once we receive and inspect the original item. If the new item has a different price, we will arrange for any necessary payment adjustments.

Thank you for shopping with Purrr & Pooch. We appreciate your business and are committed to ensuring you are satisfied with your purchase.